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Carolyn, retired

The West Des Moines Library has been a great resource to me for years but I especially appreciate the library's latest move -- to open up the former cafe space for general use. It's a wonderful place to meet friends or just read a book. Thank you. 

 

Requesting Checked Out Materials

Library card holders may place a “request” on materials that are checked out. This service is available in-house, online at encore.wdm.iowa.gov (library card number and PIN required to place hold), or by phone (515-222-3400). Patrons may also ‘request’ items that are on the shelf, to have them pulled and held for you.  Patrons will be notified by phone or email when their items are ready to be picked up.

See our video tutorial on Placing and Managing Your Holds or follow the instructions below.

Holds waiting for pickup are put in a self-serve pickup area on the 1st floor. An item that is not picked up will be cancelled. Your requests can be put on “inactive status” during vacations.

To Request an Item:

Go to our Encore online catalog:  http://encore.wdm.iowa.gov

Search for the item you want.  If it has a status of Not Available, you may choose to Request It.  See image below.

encore login filled in ref

<< Hit the Request It button.  If you are not already signed in to your Library account, you will be prompted to do so.  Login with your barcode (on back of card – no spaces) and your PIN.

>> Popup box will appear (see image) – click Submit.  Done!

encore request confirm