Q. I have library materials checked out. Can I still return them?

A. Yes, the book drop remains open. Returned materials will be checked in and shelved, with staff following Iowa Department of Public Health (IDPH) safety guidelines for sanitizing library materials.  When we re-open, this may mean short delays before materials are available for checkout.

Q. What if the State of Iowa or local authorities issue a “Shelter in Place” order?

A. In such a case, the book drop will be closed and locked and we will announce this widely.  Any patron leaving materials at the library site in that case would be billed for any damage that occurs to the materials.

Q. I have holds on library materials. Will they still be there when this current crisis ends?

A. Maybe, depending on when the hold was placed. Anyone who has materials sitting on the hold shelf now will get a fresh reminder just before we re-open. Right now, our goal is to re-open on April 13th if the situation improves and the recommendations of health officials allow for it.

On whatever day we re-open,we will contact those with materials on hold with a notice as to when they can retrieve and check out their holds. Items borrowed from other libraries via Mobius and other interlibrary loan sources may not be available upon re-open, depending on our loan agreement – check your account or give us a call at that time.

Q. When will on-site library programming continue?

A. It will take some time after the Iowa Department of Public Health gives the “all clear” for us to get back into full operational shape again. We expect programming to continue two weeks after the library is allowed to re-open to the public. For instance, if we re-open on April 13th, we will start in-person programming again on May 1st. In the meantime, please keep an eye on our homepage (wdmlibrary.org), our Twitter feeds [ @wdmlibrary or @wdmlibrarychild or @wdmlibraryteen ] and our Facebook page [ /wdmlibrary ] for pop-up programming.

Q. Can I put in requests for interlibrary loans or book club kits?

A. No book club kits or interlibrary loans are being processed or shipped during the closing, but you can submit a request through the website here:

Book Club Kits:  https://www.wdmlibrary.org/using-the-library/book-club-kits/   We will process and distribute book club materials normally upon our re-opening.

Interlibrary Loan:  https://www.wdmlibrary.org/item-request-form/  These will auto-forward to the selector in that area – ILLs will be processed upon re-opening, new items are being ordered while we are closed.

Q. How do I get in touch with the library during the closing?

A. We are staffing our reference phone line (515-222-3403 OR 515-222-3400 option 4) from 10a-6p Mon-Fri and will try to help patrons navigate our online and electronic resources, reset PINs, etc. as we are available.  We will also be monitoring two main email addresses: library@wdm.iowa.gov and youthservices@wdm.iowa.gov

Note: Individual staff members will still have access to and will still be checking their email accounts and their voicemail remotely.

We look forward to seeing you all again in a few weeks!