Computers & Internet

The West Des Moines Public Library currently provides computers for use by patrons in the library for Internet browsing, word processing and other productivity activities. There are certain policies and guidelines related to their use.

Regulation of the Public Computer Stations is at the discretion of the library staff.


Stations for adults are on the 2nd floor in the Reference area.  A few stations for use by children or parents with children are in the Youth Services area.

Stations are available on a walk-in basis. Time limit on these stations is one (1) hour if another person is waiting.

Patrons wanting to use the computer stations must sign-in using our Envisionware sign-in system. To sign on to Envisionware, you will use your library card number and a PIN.  Contact a library staff member if you do not have or do not recall your PIN. If you have forgotten or are not eligible for a library card, you may obtain a visitors pass from staff. Patrons may not misuse the sign-in process to gain additional periods of usage.

No more than two (2) people may use a computer station at once, except for adults with small children.

Children in second grade and younger must be accompanied by an adult.


Our public stations include a basic Microsoft Office suite – Word, Excel, Powerpoint and also Publisher.

All public stations have internet access – browsers include Google Chrome and Microsoft Edge.

Patrons are expected to be knowledgeable in basic computer operations. Library staff do not offer individualized instruction, but will answer questions as available.

You may download information to your own USB (flash, thumb) drive.


Our public computers are all connected to network printers – one on each floor. 

Printing costs are 20 cents per page for black & white, 50 cents per page for color.  If you log into our public stations with a WDM Library Card, you get $1.00 worth of printing free each day as a member benefit.

Our printers print on 8.5x11” paper only.  If you need printing on legal or other paper, please talk to Reference Desk staff about options.  Charges will apply. 

Copies and prints are produced only on standard paper contained in our printers. Customers may not introduce their own paper, labels, transparencies, or any other media into the Library’s printers.

Customers should always use Print Preview before sending a print job to make sure that the number of pages is correct, that no blank pages will be printed, and that the text on the page is complete. Printing a blank page or a page with missing text does not constitute a bad copy for refund purposes.  The library issues a refund or reprint for photocopies or computer print-outs only if the machine produced a blurred, black, or otherwise unreadable copy or if the machine print-out is torn or wrinkled.

Copiers, Scanning and Fax Services are also available.

Wi-Fi in the Library

The Library also provides Wireless (Wi-Fi) Internet Access and Wireless Printing or those with their own devices.

Look for the Wi-Fi labelled "Public" when you open your Wi-Fi settings on your device.  You should be able to connect freely - no password required.

Wireless Printing

The WDM Library offers Wireless Printing to an in-house printer from patron laptops and mobile devices via Wi-Fi. As with our in-house computer stations, you can use a library card or guest pass to pay for printing, as well as paying directly with cash or credit card.

To use:

Access the wireless printing site hosted at– follow the on-screen instructions.

You will have choice of b/w (20c/page) or color (50c/page) ‘printers’ – they both go to the 2nd floor public printer.  That is where you will release your print job. 

You will be asked to provide an email address – this is only used to identify your printout when you go to pick it up.  You will not receive any marketing emails.

You will release, pay for and pick up your printouts on the 2nd floor. We recommend picking them up immediately.  If you have a WDM Library card, you may use that to pay for printing by pre-loading an amount.  Otherwise, the release station is connected to a vending unit that takes cash, coins and credit cards.

Related Policies

Below excerpted from the WDM Library Policy Manual:


The Internet is an unregulated global computer network. The West Des Moines Public Library provides public access to the Internet in order to augment the community’s educational resources. The West Des Moines Public Library cannot guarantee the accuracy and/or authenticity of information discovered through this resource. Patrons who find information or subject matter that is erroneous, out-of-date, illegal, offensive, and/or controversial should contact the original producer or distributor of that work directly. Library users of the Internet should be aware of the following:

  • The West Des Moines Public Library holds the position that only parents and legal guardians have the right – and the responsibility – to monitor and control their own minor children’s access to the Internet and to information obtained from the Internet.
  • The West Des Moines Public Library cannot guarantee confidentiality over the Internet. Patrons entering personal information (credit card numbers, social security numbers, etc.) do so at their own risk.
  • The West Des Moines Public Library complies with the United States Copyright Law, and all other federal, state and local laws relating to the use of the Internet and other electronic media.
  • The West Des Moines Public Library is not responsible for work or information lost due to computer or system malfunction.

Anyone using our Internet service - including via wireless on their own devices - are subject to the Library's Computer/Internet/Wi-fi Use Policy and the Library Conduct Policy.